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Privacy Policy

Last updated: July 28, 2026

Fluichat ("Fluichat", "we") is an omnichannel customer support platform that lets businesses ("Customers") manage their WhatsApp, Facebook Messenger and Instagram conversations from a single place. This Privacy Policy explains what data we process, why, and how we protect it.
Fluichat acts as a data processor on behalf of each Customer: conversation data belongs to the business that connects its accounts, and we process it solely to provide the service.

1. Data we process

  • From businesses (Customers): name, email, account and billing data.
  • From connected Meta accounts: WhatsApp Business Account (WABA) identifiers, phone number, Facebook pages and Instagram accounts the Customer authorizes.
  • From conversations: text messages, voice notes, images and other files, the end customer’s name and number/identifier, and metadata (date, channel, status).
  • Usage: technical logs needed to operate and secure the service.

2. How we use data

  • Display and route conversations to the business’s agents.
  • Send and receive messages through Meta’s official APIs.
  • Optional AI features enabled by the business: summaries, reply suggestions, voice-note transcription, priority classification and contact-data extraction for the CRM.
  • Billing of the subscription and AI credits.

We do not sell personal data or use it for advertising.

3. Third parties that help us operate

  • Meta Platforms (WhatsApp Business Platform, Messenger, Instagram): sending and receiving messages. Meta’s processing is governed by its own policies.
  • Google Cloud / Firebase: hosting, database and authentication.
  • Google Gemini: processes conversation text/audio only when the business enables an AI feature, to produce that feature’s result.
  • PayPal: payment processing for the subscription and credits.

4. Retention and deletion

We keep data while the business maintains an active account and for as long as needed to meet legal obligations. The business can disconnect a channel or request deletion of its data anytime (see Data deletion).

5. Security

We apply encryption in transit, role-based access control and data isolation between accounts. Meta account tokens are stored encrypted and never exposed to the browser.

6. Your rights

You can request access, correction or deletion of your data by writing to [email protected]. If you are an end customer of a business that uses Fluichat, direct your request to that business, which is the controller of your data.

7. Minors

The service is intended for businesses; it is not directed at minors.

8. Changes

We may update this policy. We will publish the current version on this page with its update date.

9. Contact

Fluichat — [email protected]